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Terms and conditionsTHESE TERMS OF SERVICE APPLY TO ALL SERVICES INCLUDING, BUT NOT LIMITED TO ("NETWORKING", "WEB DEVELOPMENT", “TECHNICAL SUPPORT”, “SUPPORT”,) ORDERED FROM NETRITHMS INC. THE TERMS OF SERVICE APPLICABLE TO SERVICES ORDERED AT A NETRITHMS INC. PLACE OF BUSINESS (EITHER STAND ALONE OR AT A CUSTOMER PLACE OF BUSINESS) ARE PROVIDED AT THE TIME THE SERVICE IS REQUESTED AND MAY DIFFER FROM THE TERMS STATED HERE.
TERMS AND CONDITIONS
TECHNICAL SUPPORT OR SUPPORT
(a) Services: Netrithms Inc. will attempt problem diagnosis and a solution over the telephone or at a customer’s place of business for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) User Responsibility: You understand and agree that prior to contacting or allowing Netrithms Inc. to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Netrithms Inc. shall not be responsible under any circumstance for any loss or corruption of data and/or software.
ALL SERVICES INCLUDING TECHNICAL SUPPORT OR SUPPORT
(a) Scheduling: Standard service hours are Monday-Friday, 7 AM – 7 PM, Saturday 10 AM – 5 PM. Additional charges may apply for rapid response, emergency services, or service outside of standard service hours.
(b) Service Jurisdiction: Netrithms Inc. sets the Service Jurisdiction for each city and place of business. If a location lies beyond Netrithms Inc.'s standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the Netrithms Inc. standard Service Jurisdiction, please inquire at a Netrithms Inc. place of business or by contacting Netrithms Inc., visit NETRITHMS.COM for further contact information.
(c) Hardware or Software Install/Service: All materials, parts, devices, software, and equipments are warranted by the manufacturer only.
(d) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE NETRITHMS INC. AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND TRAVEL CHARGES WILL BE APPLIED.
(e) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE NETRITHMS INC. AGENT TO YOUR HOME OR BUSINESS. NETRITHMS INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(f) Access: The Netrithms Inc. Agent must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your location, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE NETRITHMS INC. AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED.
TERMS APPLICABLE TO PAY FOR ALL SERVICES:
LIMITATIONS TO SERVICE: NETRITHMS INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY NETRITHMS INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER. CUSTOMERS THAT DO NOT SUBMIT PAYMENTS WITHIN THE DAYS ESTABLISHED BY THE INVOICE, WILL AUTOMATICALLY WILL BE CATEGORIZED AS A COS (CASH ON DELIVERY) CUSTOMER. CONSUMERS THAT FALL INTO THE COS CATEGORY MUST PAY THE INVOICE BEFORE THE TECHNICIAN LEAVES THE BUSINESS PLACE. THE CASH ON DELIVERY CHARGES WILL BE BASED ON THE SERVICE PROVIDED.
FORCE MAJEURE:
If Netrithms Inc.'s and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Netrithms Inc. and/or its third party service provider, Netrithms Inc. and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY:
UNDER NO CIRCUMSTANCES SHALL NETRITHMS INC., AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY NETRITHMS INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY:
BY SIGNING THE FORM ON THE OPPOSITE SIDE OF THIS PAGE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS NETRITHMS INC., AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM NETRITHMS INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change or cancel a scheduled service you must contact Netrithms Inc. at least 1 hour prior to the visit. Non-compliance will incur a $35 cancellation fee. For further contact information, visit www.netrithms.com. Refunds will NOT be honored for service or work that has been completed under the TERMS AND CONDITIONS HEREIN, unless specifically arranged in writing by Netrithms Inc.
CUSTOMER SATISFACTION:
If you are not satisfied with your service: Please contact NETRITHMS INC. for resolution. We stand behind our services for 15 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
LEGAL NOTICE
Netrithms® refers to a line of technology services provided by Netrithms Inc.
